• At MLJ Couture Jewellery, we want you to love your new pieces. If for any reason you’re not completely satisfied, we’re here to help.

    Returns
    We accept returns within 14 days of receiving your order, provided the item is:

    • In its original, unworn condition.

    • In the original packaging, including any tags or protective materials.

    Exchanges
    If you’d like to exchange an item for a different style, size, or color, we’re happy to assist within the same 14-day window, provided the original item meets the return criteria.

    How to Initiate a Return or Exchange

    • Contact our customer support team at [insert contact details] with your order number and reason for the return or exchange.

    • We’ll provide you with instructions and a return address to send the item back.

    • Once we’ve received and inspected your return, we’ll process your refund or exchange within 5–7 business days.

    Important Notes

    • Customers are responsible for return shipping costs unless the item is defective or an error occurred on our end.

    • Refunds will be issued to the original payment method used at checkout.

    • Personalized or custom items are non-returnable unless defective.

    If you have any questions, please don’t hesitate to reach out to our team – we’re here to make the process as smooth as possible!

  • At MLJ Couture Co. Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information, ensuring compliance with the UK GDPR and applicable international privacy laws, such as the EU GDPR and CCPA (California Consumer Privacy Act), where necessary.

    1. Information We Collect

    We collect personal data to provide you with our services, process your orders, and improve your shopping experience.

    • Contact Information: Name, email address, phone number, billing/shipping address.

    • Payment Information: Payment details, such as credit/debit card information (processed securely via third-party payment providers).

    • Account Information: Username, password, and preferences if you create an account.

    • Device Information: IP address, browser type, operating system, and location data.

    • Usage Data: Information on how you use our website, including pages visited and purchase history.

    2. Legal Bases for Processing (UK GDPR)

    Under the UK GDPR, we process your personal data based on the following legal bases:

    • Contractual Necessity: To fulfill your orders and provide services.

    • Consent: For marketing communications and newsletters (you may withdraw consent at any time).

    • Legitimate Interests: To enhance our services, improve security, or prevent fraud.

    • Legal Obligation: To comply with applicable laws and regulations.

    3. How We Use Your Information

    We use your personal data to:

    • Process and fulfill your orders.

    • Communicate with you about your orders, inquiries, or promotional offers.

    • Provide personalized content and product recommendations.

    • Improve our website functionality and user experience.

    • Comply with legal requirements and prevent fraudulent activity.

    4. Sharing Your Information

    We do not sell your personal data. However, we may share your data with:

    • Service Providers: Payment processors, shipping companies, and email marketing platforms to deliver services.

    • International Transfers: If we transfer your data outside the UK or European Economic Area (EEA), we ensure it is protected using adequate safeguards, such as Standard Contractual Clauses (SCCs).

    • Legal Authorities: When required by law or to protect our rights, property, or safety.

    5. Cookies and Tracking Technologies

    We use cookies to enhance your browsing experience, analyze traffic, and provide tailored content. You can manage your cookie preferences through your browser settings.

    6. International Data Transfers

    As a UK-based business, we comply with the UK GDPR for international data transfers. If you are located outside the UK, we ensure your data is protected under appropriate safeguards, including:

    • Adequacy decisions for EEA or other approved regions.

    • Standard Contractual Clauses (SCCs) for other countries.

    7. Data Retention

    We retain your personal data only as long as necessary for:

    • Fulfilling your orders.

    • Complying with legal obligations.

    • Resolving disputes or enforcing agreements.

    When no longer needed, your personal data will be securely deleted or anonymized.

    8. Your Rights (UK GDPR and Global Compliance)

    Depending on your location, you may have the following rights regarding your personal data:

    Under UK GDPR:

    • Access: Request a copy of your personal data.

    • Correction: Update inaccurate or incomplete data.

    • Erasure: Request deletion of your data ("right to be forgotten").

    • Restriction: Limit how we process your data.

    • Portability: Receive your data in a structured, machine-readable format.

    • Objection: Object to data processing, including for marketing purposes.

    • Withdraw Consent: For any processing based on your consent.

    For California Residents (CCPA):

    • Right to Know: Request details about what personal data we collect and how we use it.

    • Right to Delete: Request deletion of your personal data.

    • Right to Opt-Out: Opt out of the sale of personal data (we do not sell data).

    To exercise your rights, contact us at [Insert Contact Information].

    9. Children’s Privacy

    Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

    10. Security of Your Data

    We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

    11. Updates to This Privacy Policy

    We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

    12. Contact Us

    If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

    MLJ Couture Co. Ltd
    Email: mlj@mlcouture.com
    Phone: 00447425385364

    If you are not satisfied with how we handle your data, you have the right to lodge a complaint with your local data protection authority. For UK residents, you may contact:

    Information Commissioner’s Office (ICO)
    Website: www.ico.org.uk
    Phone: 0303 123 1113
    Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

  • Welcome to the MLJ Couture Co. Ltd website (“Website”). By accessing or using our Website, you agree to be bound by the following Terms of Service (“Terms”). These Terms govern your use of the Website and any purchases made through it. Please read them carefully before using our Website.

    1. General Information

    This Website is operated by MLJ Couture Co. Ltd (“Company,” “we,” “us,” or “our”), a company registered in the United Kingdom. By accessing or using our Website, you represent that you are at least 18 years old or have the legal consent of a parent or guardian.

    If you do not agree to these Terms, you must not use our Website or services.

    2. Changes to Terms

    We reserve the right to update or modify these Terms at any time without prior notice. The most current version of the Terms will be posted on this page. Your continued use of the Website constitutes acceptance of the updated Terms.

    3. Use of the Website

    You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the Website.

    You must not:

    • Commit fraud or submit false information.

    • Introduce viruses or harmful software to the Website.

    • Attempt to access or interfere with our systems or data.

    We reserve the right to terminate your access to the Website for any breach of these Terms.

    4. Product Information

    We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. If a product is listed at an incorrect price or with incorrect details, we reserve the right to cancel any orders placed under such circumstances.

    5. Orders and Payment

    • By placing an order, you agree to provide accurate payment and shipping information.

    • All payments must be made in full at the time of purchase.

    • We accept payments via most major bank cards.

    • Discount Policy: Discounts, promotional offers, or coupon codes available on our Website do not apply to the purchase of gift cards.

    We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspicion of fraud.

    6. Shipping and Delivery

    • Shipping times and costs will be displayed at checkout.

    • Delivery times are estimates and may vary depending on location.

    • MLJ Couture Co. Ltd is not responsible for delays caused by third-party shipping providers or customs.

    7. Returns and Exchanges

    Please refer to our Exchange & Return Policy for details on how to return or exchange items.

    8. Intellectual Property

    All content on the Website, including text, images, logos, and designs, is the property of MLJ Couture Co. Ltd and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written consent.

    9. Limitation of Liability

    To the fullest extent permitted by law:

    • MLJ Couture Co. Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased through it.

    • Our total liability for any claims shall not exceed the amount you paid for the product in question.

    10. Indemnification

    You agree to indemnify and hold harmless MLJ Couture Co. Ltd, its employees, directors, and affiliates from any claims, damages, or expenses arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.

    11. Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes arising from your use of the Website or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    12. Contact Information

    For any questions or concerns about these Terms, please contact us:

    MLJ Couture Co. Ltd
    Email: mlj@mljcoututre.com
    Phone: 00447425385364

    By using the MLJ Couture Co. Ltd Website, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing MLJ Couture Co. Ltd!

  • We’ve compiled a list of common questions to help you with your shopping experience. If you can’t find the answer here, feel free to contact us at mlj@mljcouture.com

    1. Orders and Payments

    Q: How do I place an order?
    A: Simply browse our collection, select your favorite items, add them to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

    Q: What payment methods do you accept?
    A: We accept list payment methods, e.g., Visa, MasterCard, American Express, PayPal, and more.

    Q: Can I cancel or modify my order?
    A: If you need to cancel or modify your order, please contact us immediately at mlj@mljcouture.com. Changes can only be made before the order has been dispatched.

    2. Shipping and Delivery

    Q: Where do you ship?
    A: We ship worldwide! Shipping fees and delivery times may vary depending on your location.

    Q: How long does shipping take?
    A: Delivery times depend on your location. Orders within the UK typically arrive within 1-2 business days, while international orders may take 7-21 business days.

    Q: How can I track my order?
    A: Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

    Q: Do you offer free shipping?
    A: Yes, we offer free shipping on all our orders in UK and in Europe.

    3. Returns and Exchanges

    Q: What is your return policy?
    A: We accept returns within 14 days of delivery, provided the item is unworn, in its original condition, and packaging. For more details, please refer to our Exchange & Return Policy.

    Q: How do I return or exchange an item?
    A: Contact us at mlj@mljcouture.com to initiate a return or exchange. We’ll provide instructions and the return address.

    Q: Who pays for return shipping?
    A: Customers are responsible for return shipping costs unless the item is defective or we made an error.

    4. Product Information

    Q: What materials are used in your jewellery?
    A: Our jewellery is crafted from high-quality stainless steel and plated with 18k gold using a PVD (Physical Vapor Deposition) technique for durability and a long-lasting finish.

    Q: Is your jewellery waterproof?
    A: Yes! Our jewellery is 100% waterproof, so you can wear it in the shower, at the beach, or during workouts without worrying about tarnishing.

    Q: Do you offer custom or personalized jewellery?
    A: Currently, we do not offer custom designs, but stay tuned as we may introduce this service in the future.

    5. Warranty

    Q: Do you offer a warranty?
    A: Yes, we provide a lifetime warranty on all gold or silver color issues. If your jewellery ever tarnishes, we’ll replace it free of charge.

    6. Gift Cards

    Q: Do you sell gift cards?
    A: Yes, we offer digital gift cards that can be purchased on our website. They’re available in various denominations to suit every budget.

    7. Contact and Support

    Q: How can I contact you?
    A: You can reach us by:

    • Email: mlj@mljcouture.com

    • Phone: 00447425385364

    Q: What are your customer support hours?
    A: Our team is available Monday to Friday, 9 AM - 5 PM GMT